Privacy Policy

At Mangabanga, our Japanese izakaya in Marylebone, London, we are committed to protecting your personal data in full compliance with the United Kingdom’s data protection laws, including the UK General Data Protection Regulation (UK GDPR). This policy details how we handle your information across all our services, from dining reservations to our editorial content on Japanese gaming culture.

How We Collect Your Personal Data

We collect personal data to enhance your experience, whether you’re making a reservation, signing up for newsletters, or engaging with our website content. This information helps us provide tailored services and communications.

Information You Provide Directly

You directly provide us with data when you book a table, contact us, or register for updates. This typically includes your name, email address, phone number, and any preferences you share.

Automatically Collected Data

When you visit our website, we automatically collect technical data such as your IP address, browser type, and device information through cookies and similar technologies, as outlined below.

Data from Third-Party Bookings

If you make a reservation via a third-party platform, we receive the necessary details to fulfil your booking. We ensure such transfers comply with UK data protection standards.

Cookies and Tracking Technologies

We use cookies to ensure our website functions correctly and to understand how visitors interact with our content, allowing us to improve our service for UK audiences.

Essential Cookies

These cookies are necessary for core website functionality, such as maintaining your session and enabling basic site features.

Performance and Analytics Cookies

These cookies help us analyse website traffic and user behaviour, showing us which pages are popular and how visitors navigate our site.

Advertising and Targeting Cookies

We may use cookies from advertising networks to deliver relevant promotions about our izakaya events, based on general browsing behaviour and always within UK privacy regulations.

Analytics and Performance Monitoring

We utilise analytics tools to monitor website traffic and user engagement. This data is aggregated and anonymised where possible, helping us refine our content on Japanese dining and culture.

Website Traffic Analysis

We analyse overall visitor data to understand trends and ensure our content about our Marylebone izakaya remains relevant and engaging.

Service Improvement Insights

Insights from analytics guide us in improving website performance, content structure, and user experience for our audience in the United Kingdom.

Third-Party Services and Data Sharing

We only share data with trusted third parties when necessary for service provision. All partners are required to comply with UK data protection laws.

Service and Operational Partners

We work with partners for services like website hosting and reservation systems. They process data only on our instructions to enable these core functions.

Marketing and Communications Platforms

We may use third-party platforms to manage newsletters and marketing communications. You can opt out of these communications at any time.

Your Data Protection Rights Under UK GDPR

Under the UK GDPR, you have significant rights regarding your personal data. These include the right to access, correct, delete, or restrict the processing of your information. You also have the right to object to direct marketing and to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Right to Access and Information

You can request a copy of the personal data we hold about you and details on how it is processed.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to have it corrected promptly.

Right to Erasure

You may request the deletion of your personal data in certain circumstances, subject to our legal or regulatory obligations to retain it.

Right to Object and Restrict Processing

You can object to the processing of your data for specific purposes, such as direct marketing, or request a temporary restriction on processing.

Data Retention and Security Measures

We retain personal data only as long as necessary for the purposes it was collected, such as fulfilling your reservation or complying with UK legal requirements. We implement robust technical and organisational measures to protect your data.

Retention Periods

Data is kept for defined periods based on the purpose of collection. For example, reservation details are retained for a period after your visit for operational and legal reasons. We regularly review and securely dispose of unnecessary data.

Security Protocols

We use industry-standard security measures, including encryption and access controls, to protect your personal information from unauthorised access, disclosure, or loss.

Contact Information for Privacy Concerns

For any questions about this privacy policy or to exercise your data rights, please contact us. We are committed to addressing your concerns promptly and in accordance with UK law.

Data Protection Enquiries

For privacy-related inquiries, please contact our designated data protection lead. We are registered with the ICO and operate from our location in Marylebone, London.

Postal Address

You can write to us at our izakaya address in Marylebone, London. Please mark correspondence for the attention of the Data Protection Lead.

Email Contact

For privacy requests, please email us at [email protected]. We aim to respond to all legitimate inquiries within one month, as required by UK GDPR.

We are dedicated to safeguarding your personal data and will continuously review and update our practices to align with evolving UK privacy regulations, ensuring a secure and transparent experience for all our guests and website visitors.